FAQ’s

You’ve got questions; We’ve got answers. Below are our most frequently asked questions including inquiries on credit card fees, gas supply and ethanol.



Where does your gas supply come from?

Our primary source of refined petroleum products comes from Hess Corporation. Hess Corporation is an integrated oil Company that explores, drills and refines their fuels for our use.

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What is the relationship with Hess?

Hess Corporation has been the primary supplier of petroleum products to our Company since its founding in 1963. In 2001, Ameradas Hess and A T Williams Oil Company formed a Joint Venture relationship. The Partnership was further expanded in 2005, when Trade Oil Company joined as a partner of WilcoHess, LLC.

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Where does your company operate?

We operate over 400 stores and restaurants primarily throughout the Southeast including the following states: Alabama, Florida, Georgia, North Carolina, Pennsylvania, South Carolina, Tennessee and Virginia. We fly the Hess flag but are known as WilcoHess, Wilco Trademart, Wilco Travel Plazas and Wilco To-Go.

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Can I get a WilcoHess franchise?

Unfortunately, we have no plans to offer franchise rights at this time. WilcoHess is a privately held, family owned and operated company. Read about our rich history here. We believe our private status helps us to deliver exceptional pricing and service that keeps you, our customers, happy.

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Do we have ethanol?

Yes, we do. We have since 2007. Our conventional gasoline could contain up to 10% but never more than that. Contrary to belief, it will not harm your vehicle’s engine. Check your owner’s manual, some vehicle manufacturers actually recommend E10.

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Why is ethanol not posted?

Because of the minuscule amounts of ethanol mixed with our conventional gas, we do not post it at our pumps. All states do not require it to be posted if it’s 10% or less.

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What can you tell me about E85?

E-85 is a blend of 15% gasoline and 85% ethanol. Only certain vehicles “flex fuel” can burn E-85. When offered, E-85 is clearly labeled and should only be used on certain vehicles.

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Do you charge a fee for using your credit card at the pump?

No, we continue to pass the savings on to you and absorb the credit card fee. The banks do, however, issue a preauthorization fee that holds for 3-7 business days. This can range from $1 to $75. For additional savings, at our travel plaza locations, we offer a discount for customers who pay cash on diesel purchases.

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Are all of your stores open 24 hours?

No, they are not. Please visit our location finder for more information about specific stores. Please note: Our restaurant hours are separate from store hours.

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How do I check the balance on my Driver Rewards card?

Visit our Driver Rewards Page specifically created for our professional drivers and their needs. Once there, you will find useful tools including card balance information.

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What credit cards are accepted at WilcoHess locations?

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